{"id":11158,"date":"2015-05-07T11:08:33","date_gmt":"2015-05-07T15:08:33","guid":{"rendered":"http:\/\/mjtsai.com\/blog\/?p=11158"},"modified":"2015-05-07T11:08:33","modified_gmt":"2015-05-07T15:08:33","slug":"customer-service-and-security","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2015\/05\/07\/customer-service-and-security\/","title":{"rendered":"Customer Service and Security"},"content":{"rendered":"<p><a href=\"http:\/\/leancrew.com\/all-this\/2015\/05\/customer-service-and-security\/\">Dr. Drang<\/a>:<\/p>\n<blockquote cite=\"http:\/\/leancrew.com\/all-this\/2015\/05\/customer-service-and-security\/\">\n<p>The automated system asked me to punch in my account number, so I did and was put in the queue to &ldquo;speak with a representative.&rdquo; The wait was only a minute or so, and the first thing the representative asked me was my account number. This happens with almost every telephone support system I deal with, so I no longer give the poor rep grief about it, but it still bothers me. This is one of those dumbass pseudo-security features that make a manager somewhere feel like he&rsquo;s doing something valuable.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Dr. Drang: The automated system asked me to punch in my account number, so I did and was put in the queue to &ldquo;speak with a representative.&rdquo; The wait was only a minute or so, and the first thing the representative asked me was my account number. This happens with almost every telephone support system [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[101,48],"class_list":["post-11158","post","type-post","status-publish","format-standard","hentry","category-technology","tag-business","tag-security"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/11158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=11158"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/11158\/revisions"}],"predecessor-version":[{"id":11159,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/11158\/revisions\/11159"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=11158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=11158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=11158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}