@drewmccormack I've noticed huge differences in the amount of support that people need based on how they found out about my products.
@drewmccormack Increasing the customer base is good. Increasing the average support per customer (+ dropping price) could be a problem.
@drewmccormack Most of my support is not app installation or serials. My guess is that the average MAS customer will need *more* help.
@drewmccormack And then have 3x the support costs?
@danielpunkass FWIW, I thought it was a good letter.