The total number of users who’ve rated this particular version is only six. Never mind that 113 people have rated our app before—if you look at the “all versions” rating, our rating is a much more acceptable four stars. But the “all versions” rating is hidden below the “current version” one. The “all versions” rating isn’t the one shown in the results matrix when you search the App Store. Nobody is ever going to click through to an app that’s showing one and a half stars to discover that its real rating is four stars.
From four stars to one and a half stars because of five users whose problems we really want to fix (or have already fixed).
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