Users complaining publicly instead of being constructive and reporting the problem to the manufacturer certainly isn’t new, but in the age of web services its more self-defeating than ever. Apple can fix the problem in one place and its fixed for every user, surely the Victorian police have a better way of getting in touch with Apple than through the media?
As a developer, I sympathize with the desire to have bugs reported via the proper channels. But people will only do that if it seems like someone is really listening. Apple says, “If you run to the press and trash us, it never helps,” and yet in the realms of app review and security issues it seems like it’s the only thing that does. I reported Maps bugs the proper way months ago, which still aren’t fixed, and yet the Mildura bug (which, granted, is more important) already is.
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